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Global shipping

North America Shipping

For all orders to the USA and Canada we use a tracked and signed express service, which typically takes 2-3 working days.

All delivery times are subject to custom checks, however, we use an end-to-end provider so don't usually experience delays. The SOAR team are always on hand should you experience any issues. 

Orders over $100 (USD): FREE SHIPPING
Orders under $100 (USD): $10

Our fulfilment centre operates Monday - Friday only. Orders placed after midday (GMT) on Friday will be despatched on the Monday. There is no weekend despatch service.


Rest of World Shipping (non UK and EU)

For Rest of World orders (non UK, EU and North America) we use two services, a standard service that takes 5-7 working days and for $30, a tracked and signed express service, which takes 2-3 working days. Orders to the Far East and Australasia can take up to 7 working days.

All delivery times are subject to custom checks, however, we use an end-to-end provider so don't usually experience delays. The SOAR team are always on hand should you experience any issues. 

Orders over $100 (USD): FREE STANDARD SHIPPING
Orders under $100 (USD): $10

Our fulfilment centre operates Monday - Friday only. Orders placed after midday (GMT) on Friday will be despatched on the Monday. There is no weekend despatch service.


EU Shipping

For European Union orders we use a tracked and signed end-to-end courier service, which normally takes 4-6 working days.

Importing concerns?

We now provide a Duty-Delivered-Paid (DDP) service. DDP means the exporter (SOAR) pay all of the customer's import charges on their behalf which means the price you pay at checkout will be the last invoice you receive.

Shipping Charges

The price of all products on global.soarrunning.com is exclusive of VAT, so don't worry, you're not paying twice.

DDP (Delivered Duty Paid):
Orders under $200 - $40 - SOAR covers cost of All VAT, Duty & Handling Charges
Orders over $200 - $70 - SOAR covers cost of All VAT, Duty & Handling Charges

 

DDU (Delivered Duty Unpaid):
Orders under $150 - $10 - Customer pays Duty & VAT
Orders over $150 - free - Customer pays Duty & VAT

Our fulfilment centre operates Monday - Friday only. Orders placed after midday (GMT) on Friday will be despatched on the Monday. There is no weekend despatch service.
 

Returns

How to return your order outside the UK

Second thoughts? False start? We now offer FREE international returns with either DHL or FedEx depending on your location.

Please follow this link to book your return. We’ve partnered with ZigZag to make the return process as efficient and easy as possible.

You can return your unworn kit for a refund or exchange within 28 days of receiving your parcel.

*Archive Sale items have a reduced 14 day returns window from date of purchase. After this no exchange or refund will be accepted.

Guide

1. Fill out the returns slip found in your parcel – this helps our warehouse team

2. Submit your return via this link – this gets you your delivery label and tells us what you are returning

3. Pack your items securely and ensure no old delivery addresses are marked on the packaging – this prevents any delays

4. Take your parcel to your drop off centre, post office or have it collected if this service is available in your location

5. Our warehouse team receive your return – whether a refund or an exchange, we aim to process your return within two working days.

6. Your new piece of kit will be sent out or your money refunded

Any problems, please contact enquiries@soarrunning.com


Our return address:

SOAR Running Returns
Haul + Store 
Unit 17
Admiralty Way
Camberley 
Surrey
GU15 3DT 
UK

Gifts and gift cards
You can return a gift to us for exchange or a credit note. We can only refund the original purchaser. Gift exchanges will show on the order history of the original purchaser – but they want you to be happy so that’s fine, right? We can’t refund gift cards.

Exchanges
You can exchange an item on a like-for-like basis – swap it for a different size or colour, for example.

Want a different product altogether? Return the item for a refund and place a new order.

Want a different product with a different price? We will process your exchange ourselves and refund or provide store credit for the difference.

Faulty goods
We do everything we can to make sure our products are the best they can be. But we can’t catch everything. So if you think your product has a manufacturing fault, please get in touch – we’ll do everything we can to make you smile again.

That’s manufacturing faults, mind. Items that are damaged as a result of excessive or long term usage aren’t faulty. So that T-shirt that just passed the 1,000 mile mark doesn’t count. It belongs in the hall of fame, not on a returns slip.

100 Mile Promise
If you aren’t satisfied after running up to 100 miles in a SOAR garment you can also return it to us for a SOAR credit note to the full value of the item. See more detail here

100 mile promise

If you aren’t satisfied after running up to 100 miles in a SOAR garment you can also return it to us for a SOAR credit note to the full value of the item.

Our approach to design, development and testing makes us confident that your SOAR garment will perform as intended, leaving you to enjoy your run.

But equally, we know no two runners are the same, and it’s not always easy to make a decision on running clothing without putting in a few miles. So, if you’re not satisfied, and you’ve not yet clocked 100 miles, let us know.

You don’t have to run 100 miles before returning, but we do ask that you don’t run any further.


Terms & Conditions

- The 100 Mile Promise is valid for 3 months from date of purchase.

- The 100 Mile Promise does not cover garments that have been damaged through normal wear and tear, or incorrectly cared for, or used for purposes other than intended.

Contact us

General

We'd love to hear your questions and feedback. This is also the best way to get in touch if you have a business or press enquiry.

enquiries@soarrunning.com

We'd also love you to drop by the studio to shop the range in person and talk all things running.

SOAR
107 Clifton St
London
EC2A 4LG

Returns

If you have any issues or problems with your online orders please return the goods to the following address and using the returns instructions in your parcel.

enquiries@soarrunning.com

SOAR
Fedex Cross Border Fulfilment
Christy Way
Basildon
Essex
SS15 6TR
UK