Customer Services
Shipping
For standard UK orders, we use Hermes 48 hour Tracked & Signed For, which takes 2-3 working days. In a hurry? Choose next day delivery at the checkout to get your kit before 6pm (if ordered before midday).
*Please note, our fulfilment centre operates Monday - Friday only. Orders placed after midday on Friday - Sunday night will be despatched on the Monday. There is no Saturday despatch service.
UK standard delivery costs
ORDERS OVER £150: FREE SHIPPING
ORDERS UNDER £150: £5
UK Next day delivery costs
Order before midday to get it before 6pm the next day. Our next day option is 99% guaranteed to be delivered within time. We’ll email you a tracking code when your package is on its way.
UK next day delivery: £10
*Please note, we don't offer Saturday delivery for orders placed on a Friday as standard. If you urgently need that special piece of kit for a Saturday race though, please get in touch and we would be more than happy to try and help.
Europe & Rest of World
Shop from our dedicated global site for local currencies, ex VAT pricing and shipping to your destination.
Returns
Global Returns
Second thoughts? False start? You can return your unworn kit for a refund or exchange within 28 days, however, you will need to arrange return postage to us at your own expense. But, we will share some of this cost with you.
If you provide a receipt as proof of posting a good back to us, we will provide you with store credit equal to the cost of that shipping, to be used on a future SOAR order. Please provide proof via email to: farid.s@soarrunning.com
When your kit arrives back at Soar HQ, we'll have the money back in your account, or new kit on its way, within 48 hours.
How it works
1. Find the return slip along with your garment
2. Fill out the form
3. Pack up the items, with the returns slip, and send the whole lot back to the below address.
4. Remember to get proof of postage
C/O Fulfilment Returns
SOAR Running
Fedex Cross Border Fulfilment
Christy Way
Basildon
Essex
SS15 6TR
UK
Gifts and gift cards
You can return a gift to us for exchange or a credit note. We can only refund the original purchaser. Gift exchanges will show on the order history of the original purchaser – but they want you to be happy so that’s fine, right? We can’t refund gift cards.
Exchanges
You can exchange an item on a like-for-like basis – swap it for a different size or colour, for example.
Want a different product altogether? Return the item for a refund and place a new order.
Want a different product with a different price? We will process your exchange ourselves and refund or provide store credit for the difference.
Faulty goods
We do everything we can to make sure our products are the best they can be. But we can’t catch everything. So if you think your product has a manufacturing fault, please get in touch – we’ll do everything we can to make you smile again.
That’s manufacturing faults, mind. Items that are damaged as a result of excessive or long term usage aren’t faulty. So that T-shirt that just passed the 1,000 mile mark doesn’t count. It belongs in the hall of fame, not on a returns slip.
100 mile promise
If you aren’t satisfied after running up to 100 miles in a SOAR garment you can also return it to us for a SOAR credit note to the full value of the item.
Our approach to design, development and testing makes us confident that your SOAR garment will perform as intended, leaving you to enjoy your run.
But equally, we know no two runners are the same, and it’s not always easy to make a decision on running clothing without putting in a few miles. So, if you’re not satisfied, and you’ve not yet clocked 100 miles, let us know.
You don’t have to run 100 miles before returning, but we do ask that you don’t run any further.
Terms & Conditions
- The 100 Mile Promise is valid for 3 months from date of purchase.
- The 100 Mile Promise does not cover garments that have been damaged through normal wear and tear, or incorrectly cared for, or used for purposes other than intended.
Contact us
General
We'd love to hear your questions and feedback. This is also the best way to get in touch if you have a business or press enquiry.
enquiries@soarrunning.com
We'd also love you to drop by the studio to shop the range in person and talk all things running.
SOAR
107 Clifton St
London
EC2A 4LG
Returns
If you have any issues or problems with your online orders please return the goods to the following address and using the returns instructions in your parcel.
enquiries@soarrunning.com
SOAR
Fedex Cross Border Fulfilment
Christy Way
Basildon
Essex
SS15 6TR
UK