Returns

Global Returns

Second thoughts? False start? You can return your unworn kit for a refund or exchange within 28 days, however, you will need to arrange return postage to us at your own expense. But, we will share some of this cost with you.

If you provide a receipt as proof of posting a good back to us, we will provide you with store credit equal to the cost of that shipping, to be used on a future SOAR order.  Please provide proof via email to: alex.i@soarrunning.com

When your kit arrives back at Soar HQ, we'll have the money back in your account, or new kit on its way, within 48 hours.

How it works

1. Find the return slip along with your garment 
2. Fill out the form
3. Pack up the items, with the returns slip, and send the whole lot back to the below address.
4. Remember to get proof of postage

C/O Fulfilment Returns
SOAR Running
Fedex Cross Border Fulfilment
Christy Way
Basildon
Essex
SS15 6TR
UK


Gifts and gift cards

You can return a gift to us for exchange or a credit note. We can only refund the original purchaser. Gift exchanges will show on the order history of the original purchaser – but they want you to be happy so that’s fine, right? We can’t refund gift cards.

Exchanges

You can exchange an item on a like-for-like basis – swap it for a different size or colour, for example.

Want a different product altogether? Return the item for a refund and place a new order.

Want a different product with a different price? We will process your exchange ourselves and refund or provide store credit for the difference.

Faulty goods

We do everything we can to make sure our products are the best they can be. But we can’t catch everything. So if you think your product has a manufacturing fault, please get in touch – we’ll do everything we can to make you smile again.

That’s manufacturing faults, mind. Items that are damaged as a result of excessive or long term usage aren’t faulty. So that T-shirt that just passed the 1,000 mile mark doesn’t count. It belongs in the hall of fame, not on a returns slip.