Terms & Conditions

Registration
Register with SOAR to view, track and manage your orders – and set up a return or exchange. You can also store your payment details on our secure server; it makes checking out even faster and simpler.

Secure payments
Your payments are encrypted using secure technology. We don’t see or keep your card details. We use SAGE pay to collect and process transaction information, click to view the SAGE security policy

Payment types
We accept these payment cards, and Paypal:


Your card is charged as soon as your order processes successful online.

Privacy policy
All personal information you submit to SOAR is governed by the UK Data Protection Act (2003) and the EU GDPR (2018) you can view our full Privacy Policy for info on what we do with your data here.

Intellectual Property Rights

Usage of the SOAR Running website grants you no rights to any copyright or intellectual property rights relating to the content or inventory of the site. All copyright is protected under national and international law. Any site content can only be reproduced or distributed with express permission from T Holbrook & Co Limited.

Promotional codes
If you have a promotional code, enter it on your shopping basket page; we’ll automatically apply the discount. You can’t use them on an exchange. Promotional codes are often excluded on Bundle Items.

Errors and omissions
We all make mistakes. If there’s an error or omission on the website, we reserve the right to refund your order before we send it out.
We’ve taken every care to make sure that the descriptions and specifications of Soar products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.

Order confirmation
We’ll email you to confirm that we’ve received your order. If you have a problem paying online, or you’re not sure if your payment was successful, email enquiries@soarrunning.com
Prices
All our prices are in pounds sterling. If you live outside the UK, you may need to pay local import duties and fees when you receive your order.

Out of stock products and pre-orders
We don’t take pre-orders or orders for out of stock products.
It’s not game-over though. Be the first to know when a product is in stock: hit the ‘sign up’ button on the home page. We’ll email you as soon as it’s landed.
We reserve the right to cancel any order if the product is no longer available. If that happens, we’ll let you know and reimburse you for the full cost of the order – but we won’t pay any compensation.

Amending or cancelling an order
Although we can’t always amend your order once you’ve placed it, returns are free. Simply return any unwanted items for an exchange or refund.
Got a question or concern? Email enquiries@soarrunning.com
If you live in the EU, you can cancel your order under the Consumer Contracts Regulations.

Company registration details
T Holbrook and Co Limited
Trading as: SOAR
Company registered number : 08947614
43 Coronet Street
London
N1 6HD
United Kingdom.